Clear answers.

Yes. You receive a private homepage direction based on the real business. Nothing is published and no payment is taken unless you approve the direction and ask us to finish it.

Usually two to four working days once we agree the business is a fit. You get a private link rather than an attachment, so you can open it on your phone and show it to whoever else has a say.

No. The structure, wording and design decisions are made for your business by a person who has been building websites since 1997. Modern tools help with drafting and imagery, the same way they help every studio now, but nobody generates a page and calls it a design.

That is the normal outcome. The preview is a direction, not a finished file. Tell us what is wrong and it is adjusted before anything is paid for or published.

Up to five focused pages, custom messaging and visual direction, responsive development, a call/form or booking path, domain connection and launch. Unusual features are scoped separately first.

Managed hosting, SSL, security monitoring, backups, forms or booking connection, direct support and reasonable small text or photo changes. Larger expansions are quoted before work begins.

Your domain, if you do not already own one, is registered in your name and renewed by you — usually around A$20 a year. Paid extras such as stock photography or a third-party booking system are agreed with you before anything is spent. There is no setup fee and nothing to pay for the preview.

When the approved site is finished and ready to go live — not at the start, and not while you are still deciding. The monthly service begins on the day it launches.

No. A fixed build price and a fixed monthly fee. Whatever the website earns is yours.

Up to five focused pages. For most local service businesses that is a home page, a services page, a page for the work that earns the most, an about page and a contact page. More can be added later.

Yes, and the site is better when we can. Real photographs of real jobs beat stock images every time. If there is nothing usable we will say so and tell you exactly what to take with a phone.

Usually one to two weeks from your approval to launch, depending mostly on how quickly content and access come back to us.

The new one is built alongside it and the domain is switched over once you are happy. There is no window where your business is offline.

The managed service ends, and you can receive a copy of the finished website files to host elsewhere. Your domain remains yours throughout.

Text edits, swapping photographs, updating prices, hours, service areas and staff. Anything that is a new page or a new feature is quoted first, so a small request never becomes a surprise invoice.

You do. It stays registered in your name. We connect it; we never hold it hostage.

Small text and photo changes are usually done the same or next working day. Australian business hours overlap the working day here, so a request you send in the morning is often live by your afternoon.

No. The default process is written and asynchronous. A conversation can be arranged when it would genuinely make something easier, but it is not a gate.

I work from Malaysia, which sits inside the Australian working day — a message sent in your morning gets a written answer that morning. Invoicing runs through a Hong Kong company and prices are billed in Australian dollars.

One person. You deal with the same person through the first homepage, the build, the launch and every change afterwards. There is no account manager passing your notes into a production queue.