Privacy policy

Up & Booked is operated by Pawon Limited, a company incorporated in Hong Kong.
This policy covers information collected through our website, enquiries and services.

Information we collect

We collect the details you provide, such as your name, business details, email,
phone number, messages, project material and billing information. Form fields marked
as required are needed to handle your enquiry; other information is optional.

We also collect technical and usage information through server logs, analytics and
tracking tools. This may include your IP address, browser and device details,
approximate location, pages visited, referral sources, interactions and cookie or
similar identifiers.

How we use it

We use information to respond to enquiries, deliver and manage services, handle
billing, maintain business records, protect the website and improve our services.
We also use analytics and tracking to understand website use and measure marketing
and advertising performance.

Cookies, analytics and advertising

We use cookies and similar technologies, including third-party analytics and
tracking tools. Essential cookies support functions such as forms and security.
Other tools help measure visits, enquiries and campaign results. Where advertising
pixels are enabled, they may also support audience measurement and remarketing,
including recognising visitors across websites or devices.

You can block or delete cookies in your browser and use advertising providers’
controls to manage personalised ads. Blocking essential cookies may affect site
functions. Browser cookie settings do not necessarily stop every form of tracking.

Service providers and retention

Information may be shared with our team and providers of hosting, email, payments,
analytics, advertising and other tools needed to operate the business. Providers
may process information outside Hong Kong and apply their own privacy policies to
their processing. We may also disclose information where required by law.

We use reasonable safeguards and keep information for as long as needed for the
purposes above, including accounting, legal obligations and resolving disputes.
Information is deleted or anonymised when it is no longer needed.

Requests and contact

To request access to, correction or deletion of your information, or to ask about
this policy, email our privacy contact at
hello@upandbooked.com. We may need to verify your
identity and retain records required for legal or contractual reasons. You can also
ask us to stop sending promotional messages.

Postal contact: Privacy contact, Pawon Limited, 99 Hennessy Road, Wanchai, Hong Kong.

We may update this policy. The latest version and its update date are published here.